Concorde continues to monitor the Coronavirus disease (COVID-19) developments, taking directives from the Government and adhering to the advice provided by the World Health Organisation and Public Health England. Our main focus is ensuring the health and safety of our staff while ensuring minimal impact to our customers.
We have ensured there are business continuity arrangements in place should one or more of our offices need to close or if any members of staff need to work from home. We are therefore confident that if these circumstances arise, we will be able to continue providing our usual high level of service.
The supply of PPE to all Technicians required to attend site visits.
The provision of laptops to all key staff to enable remote working from home.
Phones to be diverted as required to ensure all calls are answered.
The use of Skype or Teams to reduce the need for face to face meetings.
Liaising with our vendors to mitigate service disruptions due to potential supply chain issues.
Please be advised that for the health and safety of our staff we will no longer be accepting visitors to any of our offices other than those making standard deliveries/collections.