Reliable Telecoms Support That Puts People First

At Concorde, we believe that high quality telecoms support is just as important as the technology itself. That’s why our service does not stop once your telephone system is installed. We provide ongoing frontline support for all our telecoms customers, with a focus on fast response, clear communication and no hidden costs.

Our friendly and knowledgeable telecoms helpdesk operates Monday to Friday, 8:30am to 5:30pm (excluding Bank Holidays), and all support requests are dealt with directly at the time of your call. There are no long wait times or automated queues, just quick, effective support from a real person. If the issue cannot be resolved remotely, we will dispatch an engineer to your site the very same day whenever possible.

Transparent Telecoms Support with No Hidden Costs

We are proud to offer a support package that is transparent and generous as standard.

Our goal is to make telecoms support straightforward and stress free. Whether you need help managing extensions, troubleshooting a fault, or updating call routing, we are here to assist you quickly and efficiently.
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That includes:

• No additional charges for on-site engineer visits

• No additional charges for programming changes to your telephone system

• No additional charges for customer access to the system portal for self-management