Concorde values the privacy and security of the information you share with us. This Privacy Statement applies to information collected through Concorde (the “website”). This Statement describes how Concorde collects, uses, shares, protects, or otherwise processes your personal information.
By using this website, you agree to the terms of this Privacy Statement.
Collection and Use of Information
Concorde collects personal information to set up and manage accounts for our services. You may need to provide Concorde with personal information such as:
• name
• email address
Concorde uses such information for:
• website registration
• enabling sales and other transactions
• processing payments and settlement
• measuring, improving, and customising our services
• fulfilling technical, logistical, financial, tax, legal, compliance, administrative, or back-office functions
Concorde does not hold or store credit/debit card details.
Third-party Websites
Our website and mobile applications may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Please read the privacy policy of any website you visit.
Cookies and Logs
Concorde collects information related to your use of our website using cookies and log information.
Cookies are small files containing strings of text stored on your computer. Concorde uses cookies to authenticate users when they log in, track sessions, deliver content specific to preferences and interests, and provide other functionality.
Log information may include web requests, IP address, operating system, browser type, browser language, date and time of your request, and cookies that uniquely identify your browser. Concorde uses this data to enhance functionality and make access more convenient, secure, and efficient.
Concorde also uses logs and cookies to monitor website performance, improve design and security, and analyse website activity trends. Information is retained as long as reasonably required for business purposes or to comply with legal obligations.
Google Analytics
Concorde uses Google Analytics, a web analytics service that uses cookies and similar technologies to analyse website usage. See Google’s Privacy Policy for details.
Disclosure of Personal Information
Concorde may disclose personal information where:
• required by law, court order, or government request
• necessary to protect the rights, property, or safety of our users or others
• necessary for fraud protection, risk reduction, or collection of funds owed
• needed to enforce legal agreements or pursue remedies
• consent has been provided
• or as otherwise required by law
When disclosure is required, only the necessary information will be shared. Concorde may also disclose aggregate or statistical information for business or public relations purposes.
‘Do Not Track’ Notifications
Some browsers allow “Do Not Track” requests. Currently, there is no industry consensus on what this means, so Concorde does not alter its practices when receiving such signals. For more information, visit www.ico.org.uk.
Access, Update, or Delete Your Data
If you request deletion of your personal data, it will be honoured only if it is no longer needed for purchased services or required for legitimate business, legal, or record-keeping purposes.
If you would prefer not to receive further messages from us, please contact enquiries@concorde.co.uk.
To obtain records of the data we hold about you, please email enquiries@concorde.co.uk.
Data Protection Authority
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data under the General Data Protection Regulation (GDPR), you may contact the UK’s Information Commissioner’s Office (ICO).
Security
Concorde uses technical and physical safeguards, along with staff policies, to protect your information. We secure data during transmission using SSL encryption and continually assess and improve our information security measures.
Only authorised Concorde employees may access personal information. Misuse of data may result in disciplinary action, up to and including termination. If a third-party partner misuses information, Concorde will take appropriate action, including termination of agreements.
Data Integrity
Concorde processes personal information only for its intended purpose and ensures data is accurate, relevant, and current. Information is retained as long as necessary for business or legal reasons.
Concorde may send relevant marketing communications considered to be of legitimate interest. If you prefer not to receive these, please contact enquiries@concorde.co.uk.
To request a copy or deletion of your data, email enquiries@concorde.co.uk.
How We Obtain Your Data
• You have contacted us via our online form
• You have subscribed to our newsletter
• You are a customer who has provided data via email, phone, letter, or in person
Why We Hold Data
We hold your data because you may:
• Have contacted us for information
• Be a customer of Concorde
• Have subscribed to our newsletter
How Long We Hold Data
We retain data for no longer than 3 years unless an ongoing business relationship exists.
Contact Information
If you have questions or concerns about this Privacy Statement, please contact us: enquiries@concorde.co.uk
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